WHO
WE ARE
I. NAME
OF THE HOTEL: Comfort Hotel
Comfort Hotel opened on 20/12/2024
Hotel Name: COMFORT HOTEL
Country: RWANDA
Province: NORTH
District: MUSANZE
Sector: MUHOZA
Cell: RUHENGERI
Village: MUHE
Website: www.comforthote.rw
Email: comforthotel10@gmail.com
Management:management@comforthotel.rw
Instagram: Comfort_hotel__
Reception Phone: 0791330698
Manager Phone: 0795360707
Owner Phone: 0788812362 / 0785607512
II.
OUR MISSION
"Our hotel aims to provide quality, enjoyable, and customer-centered
services. We strive to be a great place to relax, ensuring safety and excellent
service based on our culture and expertise in tourism."
III.
OUR GOALS
TO CONDUCT BUSINESS:
·
Strive
for profitability:
·
Engage
in practices that enhance profits, including offering rooms, meeting spaces,
and consumables.
·
Reduce
expenses and maintain a culture of effective financial management.
·
Improve
operations to enhance sales potential.
TO
CARE FOR OUR GUESTS:
·
Put
forth effort to meet organizational commitments.
·
Foster
a culture of innovation.
TO
FULFILL OUR COMMITMENTS:
·
Achieve
the objectives set by the hotel owner.
·
Maximize
profit potential.
IV.
OUR VISION
"To create wonderful experiences for our guests by providing excellent
services and meeting their expectations, thus fostering the hotel's
growth."
V.
OUR CORE VALUES
a. INTEGRITY
We are committed to integrity and being trustworthy.
We do what we say we will do.
We collaborate transparently and create a strong partnership through work and
communication.
b.
RESPECT
We respect one another.
We provide constructive feedback when addressing issues.
c.
EXCELLENT CUSTOMER SERVICE
We understand that our guest pays a salary and a bill, and they give us the
opportunity to provide excellent hotel service.
We provide excellent services to our guests.
We strive to deliver exceptional service outputs that reduce expenses and
ensure that solutions are at an international standard.
3. MANAGEMENT AND LEADERSHIP
I. THE CATEGORIES OF COMFORT
HOTEL STAFF
(Front
Office Staff, Back Office Staff, Management Staff)
1.
Front Office Staff: Staff who
first interact with customers. This includes:
o Receptionists
o Food &
Beverage (F&B) Waiters
2.
Back Office Staff: Staff who
do not interact much with customers but play a significant role in hotel
management. This includes:
o Accountants
o Storekeepers
o Marketing
Managers
3.
Management Staff: These are
key leaders in hotel management responsible for decision-making and directing
operations. This includes:
o Hotel
Manager
o Direct
Manager (CEO)
o HR Manager
These
categories play a vital role in ensuring the hotel operates efficiently and
continues to provide excellent service to customers.